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	<title>BizWatch &#187; restaurante</title>
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		<title>HoReCa</title>
		<link>http://www.bizwatch.ro/2008/06/19/horeca/</link>
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		<pubDate>Thu, 19 Jun 2008 16:47:56 +0000</pubDate>
		<dc:creator>Mihai Botea</dc:creator>
				<category><![CDATA[Altele]]></category>
		<category><![CDATA[horeca]]></category>
		<category><![CDATA[restaurante]]></category>
		<category><![CDATA[servicii]]></category>

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		<description><![CDATA[In ultimele doua-trei zile am vazut cateva exemple de &#8220;client service&#8221; dezamagitor in HoReCa&#8230;
1. In Ploiesti, este un Snack Attack unde ma opresc cam o data la doua zile pentru a lua o cafea sau un sandwich. Sunt cam aceleasi domnisoare care servesc. Intr-o dimineata, in loc de Latte Machiato, am luat o cafea care [...]]]></description>
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		<title>Cererea neinteleasa</title>
		<link>http://www.bizwatch.ro/2008/05/26/cererea-neinteleasa/</link>
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		<pubDate>Mon, 26 May 2008 09:58:39 +0000</pubDate>
		<dc:creator>Mihai Botea</dc:creator>
				<category><![CDATA[Altele]]></category>
		<category><![CDATA[Analize]]></category>
		<category><![CDATA[Tips]]></category>
		<category><![CDATA[restaurante]]></category>
		<category><![CDATA[servicii]]></category>

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		<description><![CDATA[Probabil din cauza ca am terminat ASE-ul, am crezut tot timpul ca oferta si cererea chiar functioneaza si in realitate ca in teorie. Si ca in final, satisfactia consumatorilor va determina succesul unui business, cel putin pe o piata normala.
Insa unele lucruri sunt inca de neinteles in aceasta privinta, de exemplu modul in care poate [...]]]></description>
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